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TERMS & Conditions

Terms Of Use & Privacy Policy

By visiting this website, and/or use the services offered on or through this website, you shall be deemed to have accepted to be legally bound by the terms and conditions set out herein.

We reserve the right to modify, add, vary or amend all or part of these terms of use from time to time, without prior notice to you.

 

Intellectual Property Rights

This website and all materials, including but not limited to photographs, illustration, data, text, images, and information on our activities, products, and services offered on this website are protected by copyright, trademark.

Except otherwise provided and agreed by our team, you are strictly prohibited from uploading, downloading, copying and reproducing, re-publishing, transmitting or distributing in any way, the contents or any part thereof.

 

Governing Law

These Terms and Conditions are covered in all respects by the Law of South Africa and any legal action arising under the contract shall be litigated only in the appropriate Court having jurisdiction in that country.

 

Reservations terms and conditions

The terms and conditions detailed below apply to the booking of accommodation at Sterrekopje. These terms and conditions contain provisions in the contractual relationship between you and us. We reserve the right to modify, add, vary or amend any of these terms and conditions from time to time without prior notice to you.

 

Rates

All rates are quoted in ZAR South African Rand with the taxes included, at the prevailing exchange rate we will make use of the daily conversion when sending the quotation through www.xe.com

  

Deposit

  • A 25% deposit is required to confirm the booking

  • The balance of 75% is required 60 days prior to arrival

Balance

The balance of the billing (including transfer charges) is to be received by us at least 60 days prior to the first day of your stay. We will send an invoice and notice of the balance payment. As our accommodation is limited, if we have not received the balance by the due date, we may assume that you have cancelled your reservation.

Cancellations

Cancellations must be received by us in writing either by email or fax. Bookings cancelled or reduced in number are charged as indicated below:

  • 25% deposit in non- refundable

  • 30 days or less = 100% of total booking not refundable

No refund will be given for no-show or days not used resulting from early check out. In case of late arrival, the resort will be happy to extend a stay provided there are villas available however the resort cannot be held accountable for any flight delays or cancellations.

 

Last Minute Bookings

 

In the event of a last-minute booking made in South Africa, the payment method is to be pre-arranged with our Reservations Manager, with full payment received prior to traveling to Sterrekopje.

Change Of Arrival Dates Or Days Not Used

 

We will accommodate requests for a change of a confirmed arrival date provided we have space available for the new dates requested. In such cases, there will be no cancellation fee applied. The newly confirmed dates will be subject to the cancelation terms shown above. No refund or credit will be given in whole or in part for days not used resulting from premature departure.

 

Insurance

 

We strongly recommend that you take out a comprehensive travel insurance policy at the time of booking. Please ensure that you and all those accompanying you are covered for the full time of your visit against illness, injury, medical evacuation, death, loss of baggage and personal items during travel and stay with us, flight and accommodation cancellation and other travel contingencies.

Responsibility

 

We will not be liable for any injuries, loss of or damage to personal equipment and property during your stay with us, and/or during your participation in any of the resort’s activities. For your safety, please follow any directions that may be given to you during your stay and/or participation of activities. 

Further Warranties and Limitation of Liability

 

We will not be liable, whether under tort or contract, for any damages or losses suffered or incurred by visitors, including direct, consequential, incidental, special, or indirect damages, arising from or otherwise resulting directly or indirectly from: Delay of international flights, any government restriction, war strike, industrial action, civil commotion, natural disaster or any other event or circumstances beyond our control.

 

If you have any questions about this Privacy Policy or Terms of Use, please contact us by email: welcome@sterrekopje.com